Operational resilience and business continuity
About the course
During operational disruptions, which are inevitable, organisations must be able to maintain critical operations and adapt to the changing circumstances while continuing to meet customer expectations. This course focuses on the interconnectedness of operational resilience and business continuity management to equip participants with the skills to design a resilience framework that effectively responds to and recovers from disruptions.
Participants will explore the building blocks of operational resilience, including critical business service mapping, impact tolerances, resource mapping and resilience measurement. By understanding the roles of the board and the three lines, participants will develop effective governance structures that support resilience objectives and drive operational ownership.
Sessions will address the importance of defining meaningful impact tolerances and utilising scenario testing to identify vulnerabilities. Participants will be prepared to integrate resilience into their organisation’s existing framework while demonstrating regulatory compliance and conducting appropriate due diligence of processes, technology and third-parties.
What participants say:
“Enjoyed the three day training. Well presented, content was very informative with the right level of detail and pace. The engagement of all the participants with the presenters was also very useful”
Learning objectives
- Define operational resilience and explain its relationship with business continuity
- Interpret key regulatory requirements and supervisory expectations
- Identify and map critical business services and resources
- Develop impact tolerances and distinguish them from risk appetite
- Evaluate resilience risks arising from technology and third-parties
- Integrate resilience into existing frameworks
Who should attend
Relevant departments may include but are not limited to:
- Operational risk
- Business continuity management
- Incident management
- Crisis management
- Third-party risk management
- Technology/IT
Agenda
Tutors
Jimi Hinchliffe
NJ Risk and Regulatory Consulting
Former regulator and executive director MUFG
Jimi has over 25 years of experience in operational risk and regulation. Jimi has held several roles at the UK regulator, including as an operational risk policy SME (attending the EU Commission Working Group on Other Risks), Basel 2 technical specialist and manager of the Basel 2 implementation team, during which time Jimi attended Basel colleges in Canada, USA and Japan and worked with overseas regulators on AMA and IRB applications for their banks in the UK.
Jimi was also a UK FSA supervisor of GSIFI banks from Japan and America leading many inspection visits and examinations on a broad range of topics. Jimi then held senior positions within the GSIFI MUFG, including as head of EMEA regulatory affairs, as head of compliance policy, risk and regulatory affairs and as regional head of Middle East compliance. Between May 2017 to March 2021 Jimi was chairman of the Institute of Operational Risk (IOR) in England & Wales (having been a member since 2006 and a fellow since 2016, and for 2 years as a board member), and is an advisory board member at CeFPro. Since 2016 Jimi has been a consultant specialising in operational risk, resilience and regulatory advisory and training and in 2023 became a faculty member at Risk Learning.
Courses:
Operational resilience and business continuity
Andrew Sheen
AJ Sheen Consulting
Former regulator and director
Andrew is best known for the 8 years he spent at the UK regulator, firstly in the FSA and subsequently at the PRA. Andrew was manager of the Operational Risk Policy Team before moving to head the team responsible for providing Operational Risk subject matter expertise to supervisors. Andrew also represented the UK on the BIS Operational Risk Working Group and the EBA Operational Risk Working Group. After the PRA Andrew became Head of Operational Risk Use and Embedding at HSBC and subsequently Head of Operational Risk Regulatory Risk Management a Credit Suisse.
Andrew is also a recognised speaker and panellist at major operational-risk conferences globally, and co-author (with Dr Jimi Hinchliffe) of the book Integrated Operational Risk Management: Tools, Techniques and Meeting Regulatory Expectations
Courses:
Operational resilience and business continuity
Registration
November 23–25, 2026
Online
08:30 BST
$2,499
Enquire about:
- Agenda and registration process
- Group booking rates
- Customisation of this programme
- Season tickets options
Accreditation
This course is CPD (Continued Professional Development) accredited. One credit is awarded for every hour of learning at the event.
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