Crisis risk management in banking

  • Operational risk
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Key reasons to attend

  • Build confidence in establishing clear communication during a crisis
  • Improve immediacy of response through planning
  • Understand the importance of preparation 

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Customised Solutions

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Working with the portfolio of expert tutors and’s editorial team, we can develop and deliver a customised learning to make the most impact for your team, from initial assessment to final review.

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About the course

There are few things worse than being ill-prepared for a crisis. This course will help small to medium-sized banks  strengthen their foundations for crisis management, and provide them with tools for creating a plan for information flow, decision-making and managing emerging issues during times of instability.

Efficiency and effectiveness are two key components in crisis management. Working with subject matter experts, participants will understand how to best build confidence internally and externally while establishing clear roles and responsibilities for all stakeholders. 

Participants will discuss best practices for mitigating reputational damage and decision-making. The course will conclude with an activity aimed towards identifying the level of preparedness for your institution, providing you with the tools to adjust your current plans and maintain compliance.

**Although this course is targeted towards small to medium-sized banks that may not have as strong a crisis management framework, all practitioners looking to build their knowledge are welcome. 

Learning objectives

  • Establish clear roles and responsibilities for your crisis management team
  • Maintain effective communication channels
  • Identify areas of vulnerability and early warning signs
  • Gain credibility with key stakeholders
  • Mitigate reputational damage
  • Review and reflect on protocols post-crisis 

Who should attend

  • Crisis management
  • Operational risk
  • Chief risk officer
  • Enterprise risk
  • Operational resilience
  • Business continuity management
  • Compliance
  • Audit


December 3–5, 2024

Live online. Timezones: Emea/Americas


  • The foundations of crisis management
  • Regulation and governance
  • Effective communication and internal information flow
  • Preparation and contingency planning
  • Media impact on a crisis management
  • Post-crisis analysis and identifying new risks

View agenda

Pre-reading materials

The resources below have been selected to enhance your learning experience:

  • Iosco gears up for ‘intensive work’ on AI regulation - Read article
  • Raising the bar on operational resilience - Read article
  • The regulator that troubleshoots first, asks questions later - Read article

A subscription will provide you access to these articles. Alternatively, register for free to read two news articles a month.


December 3–5, 2024

Online, Emea/Americas



Early-bird Price

Ends November 1
Book now

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  • Agenda and registration process
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  • Customisation of this programme
  • Season tickets options

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