Top 10 operational risks for 2020

Welcome to’s annual ranking of the top op risks for 2020, based on a survey of operational risk practitioners across the globe and in-depth interviews with respondents.

As in years past, there’s no great secret to the methodology:’s team gets in touch with 100 chief risk officers, heads of operational risk and senior practitioners at financial services firms, including banks, insurers, asset managers and infrastructure providers, and asks them to list their five most pressing op risk concerns for the year ahead. The results are then weighted and aggregated, and are presented in brief below and analysed in depth in 10 accompanying articles.

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A growing focus on op risk

Operational risk and resilience have taken centre stage over the past year. While op risk concerns all systems and controls that deliver effective solutions against the risks financial services businesses regularly face, Jonathan Peddie, partner at Baker…

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