Top 10 op risks 2020: conduct risk

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Conduct risk returns to this year’s Top 10 Op Risks, although it’s never really been away. The category is an aggregation of two key subsets of the risk – mis-selling and unauthorised trading – which have appeared repeatedly in previous years.

“We still have not moved away from the number one risk: conduct,” says an op risk head at a UK bank, about the financial industry. “Conduct by its nature tends to take some time to be identified, and then often takes a long time to manifest itself in

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