Top 10 op risks 2020: talent risk

Firms struggle to reduce headcount and fill gaps without cutting corners

Talent risk appears in the top 10 for the second time in three years – unwelcome evidence for banks and other financial firms of the struggle to recruit and retain the right calibre of staff and deploy them where they’re needed, in an era of dramatic headcount reductions.

As banks shed jobs, it forces them to think more about how they manage talent risk, says a global op risk head at a US bank. Operating with a leaner business model has forced his firm to recognise more quickly where it does or