Top 10 op risks 2020: resilience risk

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When a broker can’t execute a trade because of a system meltdown, or a customer can’t get money out of a cash machine, they don’t ponder whether the bank in question has set its risk appetite correctly. They just want to know when they can get their trade done, or their cash in hand.

Resilience, the ability to get operations and services up and running after a disruption – IT snafus, cyber attack, bungled third-party supplies, cataclysmic weather or any other hazard – is a new entrant to the

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