Techno prisoners
IT disasters can bankrupt companies, so software vendors should be available 24-7. But often mergers and sales mean the software supplier no longer exists in its original form. What can the buyer do then? Joel Hanley reports
One such buyer is a risk manager in the cogeneration division of an energy firm on the US east coast. His story is fairly typical of anecdotes heard in today�s market: �We bought our physical gas package from a small independent [company],� he says. �But, after two years, this product
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