The human touch

As the inexorable march of technology brings more automation to financial trading, Hardeep Dhillon wonders whether there is still a place for good old-fashioned voice broking

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Although in many asset classes, voice broking is becoming a thing of the past, for the moment at least telephoning your dealer to make a trade is still a mainstay in credit. As far as executing credit trades goes, "it's good to talk", as a well-known advertising campaign for a British telecom company once said.

Put simply, voice broking is the execution of a trade via the telephone. This contrasts with electronic trading, where users can view a price, click, trade and even process and settle the

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