Danske Bank retail service crippled by ATM glitch
Bank technical fault prevents consumers withdrawing cash from ATMs
COPENHAGEN – Customers were unable to withdraw cash on Wednesday from ATMs if they banked with Finnish Sampo Bank, Northern Ireland’s Northern Bank or National Irish Bank in the Republic of Ireland. All three are subsidiaries of Danske Bank, which said its IBM-supported cash machines had suffered a glitch locking out customers from withdrawing funds.
Danske said the fault lay in a problem between technology firm IBM and the Danish national payments network PBS, also causing some of Danske’s own customers to experience problems with Maestro debit cards in Denmark.
Northern Bank’s entire network of 200 cash machines crashed at about 11am on Wednesday, the bank managing to get them back online by 6am yesterday morning. Sampo customers were unable to make ATM withdrawals, while the payment verification system failed for Visa and Mastercard payments.
Sampo has said it will compensate customers affected by the glitch.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@risk.net or view our subscription options here: http://subscriptions.risk.net/subscribe
You are currently unable to print this content. Please contact info@risk.net to find out more.
You are currently unable to copy this content. Please contact info@risk.net to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@risk.net
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@risk.net
More on Technology
CME offers basis traders a leg up
New Treasury Link service ‘levels playing field’ in strategy dominated by high-speed players
Stablecoin consortia may be ‘interim’ step to solo bank issuance
Former Citi payments head and Ubyx founder says all G-Sibs will issue their own coins
CTRM software house of the year: Hitachi Energy
Energy Risk Awards 2026: Software developer’s portfolio approach meets changing needs of energy market participants
What is driving the ALM resurgence? Key differentiators and core analytics
The drivers and characteristics of a modern ALM framework or platform
Are EU banks buying cloud from Lidl’s middle aisle?
As European banks seek to diversify from US cloud hyperscalers, a supermarket group is becoming an unlikely new supplier
Inside the company that helped build China’s equity options market
Fintech firm Bachelier Technology on the challenges of creating a trading platform for China’s unique OTC derivatives market
AI ‘lab’ or no, banks triangulate towards a common approach
Survey shows split between firms with and without centralised R&D. In practice, many pursue hybrid path
Everything, everywhere: 15 AI use cases in play, all at once
Research is top AI use case, best execution bottom; no use is universal, and none shunned, says survey
