Danske Bank retail service crippled by ATM glitch
Daily news headlines
COPENHAGEN – Customers were unable to withdraw cash on Wednesday from ATMs if they banked with Finnish Sampo Bank, Northern Ireland’s Northern Bank or National Irish Bank in the Republic of Ireland. All three are subsidiaries of Danske Bank, which said its IBM-supported cash machines had suffered a glitch locking out customers from withdrawing funds.
Danske said the fault lay in a problem between technology firm IBM and the Danish national payments network PBS, also causing some of Danske’s own customers to experience problems with Maestro debit cards in Denmark.
Northern Bank’s entire network of 200 cash machines crashed at about 11am on Wednesday, the bank managing to get them back online by 6am yesterday morning. Sampo customers were unable to make ATM withdrawals, while the payment verification system failed for Visa and Mastercard payments.
Sampo has said it will compensate customers affected by the glitch.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here: http://subscriptions.risk.net/subscribe
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Technology
7 days in 60 seconds
SOFR discounting, Covid and scenario crowdsourcing
The week on Risk.net, September 12–18, 2020
Receive this by email
Most read on Risk.net
- Bonds and loans clash on Sonia compounding style
- Accounting rules snare insurers in SOFR discounting switch
- Market-maker of the year: Deutsche Bank
- As Covid‑19 impacts the autocallables business, solutions to navigate new challenges are crucial
- House of the year, Hong Kong: Guotai Junan International