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Operational risk

The rising problems of PEPs

Instability in the Middle East and Africa coupled with growing regulatory pressure on financial institutions has raised the profile of political risk for banks – in particular, the problems of dealing with politically exposed persons, or PEPs, as…

Handling the risks of rapid recruitment

An unprecedented recruitment process has taken place in recent years to handle the payment protection insurance scandal. The financial services industry has had to rapidly embrace the challenge of hiring staff in their thousands, but lessons learnt from…

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