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As Operational Risk & Regulation went to press this month, the headlines here in London were dominated by the News of the World phone-hacking scandal – set to be one of the biggest, and certainly the most notorious, operational risk incidents of the year. The ease with which unscrupulous journalists and private investigators were able to gain access to voicemail messages – and, reportedly, to call-log data and even geolocation information – is a valuable shock to anyone involved in information