All change

Victoria Pennington

One head of operational risk once told me that being a good manager of operational risk meant being able to manage change. In the current turbulent environment this skill is more relevant than ever. Change of any description within financial services firms has the potential to increase operational risk. Although this is something firms are aware of and try to prepare for, the torrent of new regulatory requirements is raising this risk exponentially.

With new rules potentially forcing banks to

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