AIB refunds €8 million to ATM customers

Jessica Meek
19 May 2011

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Allied Irish Bank (AIB) has announced it will refund customers €8 million after mistakenly billing them for transactions that never took place. The bank will refund €5.1 million relating to 41,000 AIB customer transactions and €3.2 million relating to 30,000 non AIB Bank customers.

AIB has also had to rethink its ATM anti-fraud strategy. "Changes have been effected so it can't happen again," says one source. "The control measure now is proactive in ensuring the banks' customers can be refunded

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