Types of operational risk loss by event, March 2009 to March 2011

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This month’s top five losses concentrated in the retail banking industry and continued the ‘Clients, products and business practices’ trend from previous months. Within the retail banking sector, however, the activities were diverse, with Norwich & Peterborough Building Society’s suitability and disclosure failure, St Paul Croatian Federal Credit Union’s bribery and kickback, and World’s Foremost Bank’s overcharging.

The cumulative gross loss dropped

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