Recording mobile calls creates compliance minefield for banks


The UK Financial Services Authority is still in consultation on new rules seeking to include all mobile phone conversations in its guidelines on recording communications regarding transactions, but some firms anticipate they will be approved and are making moves to comply now.

In March 2008, the FSA published rules (PS08/1) on recording voice conversations and electronic communications (the taping rules), which require firms to record "relevant communications" and keep them for six months, in an

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