Recording mobile calls creates compliance minefield for banks
The UK FSA seeks to require firms to record all relevant conversations made on mobile phones
The UK Financial Services Authority is still in consultation on new rules seeking to include all mobile phone conversations in its guidelines on recording communications regarding transactions, but some firms anticipate they will be approved and are making moves to comply now.
In March 2008, the FSA published rules (PS08/1) on recording voice conversations and electronic communications (the taping
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