Scaling op risk management for SMIs: managing change
In the latest installment of this series, Eric Holmquist discusses the impact of change on an organisation and strategies for managing the impact on risk
In my earlier days in banking, and throughout much of my time as a consultant, one of my responsibilities was managing application development teams that were creating various types of banking software. Periodically, a client would call us up and proclaim, with varying degrees of desperation, "The software isn't working right!". The first step then involved a set of triage questions to determine
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