Measure for measure
Although financial services firms are leading the way in compliance metrics, none has effective measurements in place to allow it to assess how well the compliance department is working, or the levels of risk across its organisation. Victoria Pennington reports
Alarm bells started to ring when one compliance manager, when asked whether he was using compliance metrics at his organisation, replied he was, but that he wasn't able to say much more than that as his firm had only started looking at this issue "last Wednesday". This response pretty much sums up where the industry is on the subject of compliance metrics.
"The entire compliance profession, even
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