Banks grapple with social media risk

Metro Bank 2 — Metro Bank’s share price plunged after false rumours about its financial health spread on WhatsApp

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Just last weekend, Metro Bank was besieged by depositors lining up at its branches to pull out cash and empty safety deposit boxes. Why? A WhatsApp message had claimed the bank was “facing a lot of financial difficulties and may be shut down”. The unsubstantiated message took off like a shot through social media.

Metro Bank responded via Twitter, categorically denying the allegations and trying to reassure its depositors by pointing to its latest financial statement, which showed profits and

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