UK FSA: Treat customers fairly
LONDON – The UK Financial Services Authority (FSA) made 'treating customers fairly' (TCF) a focus over July with the release of a report on TCF implementation at firms and several speeches by regulatory executives.
"There is mixed progress to report amongst firms – some are making good progress with implementing TCF strategies, and show a high level of senior management commitment, whereas others are lagging behind," said FSA director, Sarah Wilson at a British Bankers Association (BBA) conference.
"A majority of firms say that they are now implementing TCF programmes and we are much encouraged by this, but
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