UK FSA: Treat customers fairly


"There is mixed progress to report amongst firms – some are making good progress with implementing TCF strategies, and show a high level of senior management commitment, whereas others are lagging behind," said FSA director, Sarah Wilson at a British Bankers Association (BBA) conference.

"A majority of firms say that they are now implementing TCF programmes and we are much encouraged by this, but even in these cases we have found that high levels of senior management commitment to the fair

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