Complaints against Hong Kong banks nearly double


HONG KONG -- The Hong Kong monetary authorities are finding it difficult to cope with an almost twofold increase in customer complaints against banks in the first five months of this year compared with the same period in 2001.

The Hong Kong Monetary Authority (HKMA), which is charged with promoting the stability of Hong Kong’s banking system, has had to divert staff resources from other tasks at a time of retrenchment, HKMA chief executive Joseph Yam said in June.

"This rapid growth in the number

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