
Quality Management
PRACTITIONER ANALYSIS
Can Quality Management Reduce Op Risk?
The financial sector has proved largely immune to the exhortations of quality management gurus. But Adam Markson says financial services executives -- especially in operations areas -- could learn a lot from a discipline that stresses improved efficiency and quality throughout a firm’s processes.
The principles of quality management have been widely discussed, taught and applied in business over the last three decades, particularly in engineering and
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