Customers need TCF most now, says Sants

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LONDON – Consumers need Treating Customers Fairly (TCF) more than ever, now that the market is struggling, says Hector Sants, chief executive of the UK Financial Services Authority. He stressed TCF’s importance both for consumers and lenders at the UK Building Societies Association conference in Manchester on May 8.

“In this ever more challenging economic environment, arrears and possessions are set to increase significantly, albeit from a very low base and concentrated in specific sectors of

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