Stress-tested: building operational resilience that sticks

 

The panel

• Andrew Morkot, Principal managed services consultant, professional services, Riskonnect
• Rafal Jasieniecki, Head of operational resilience, Interactive Brokers
• Karys Oram, Head of operational assurance, Homeprotect Home Insurance
• Moderator: Philip Harding, Global head of commercial content, Risk.net

Operational resilience has become embedded in regulatory regimes across banking and insurance, yet many firms continue to treat it as a standalone programme rather than as a fundamental shift in how risk is governed and managed.

As supervisory expectations evolve from framework design to demonstrable resilience under stress, organisations are discovering that mapping exercises and reporting structures alone do not translate into effective decision-making during disruption.

This webinar examines why resilience initiatives often fail to influence enterprise risk, operational risk and third-party risk management in practice – and what it takes to embed resilience as a core risk capability across the organisation.

Drawing on first-hand experience, the expert panel explores how firms can move beyond siloed approaches and build resilience that strengthens governance, improves board visibility and supports confident decision-making when it matters most.

Key discussion points:

• Building resilience as a capability – why operational resilience is still treated as a standalone initiative rather than embedded across enterprise risk, operations and third-party management
• Performance versus compliance – the growing gap between regulatory framework completion and real-world resilience under stress. What supervisors expect firms to evidence under the Digital Operational Resilience Act and equivalent regimes, and the risks of getting it wrong
• Making stress-testing matter – turning impact tolerances and scenario exercises into meaningful executive decision-making, with clear board visibility during live disruption
• What good looks like – key learnings from firms that have moved from siloed resilience initiatives to integrated risk management supported by continuous testing, monitoring and cross-functional ownership

The webinar provides practical insights for senior risk, resilience and operational leaders in financial services and insurance seeking to close the gap between regulatory expectations and operational reality.

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