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A new era for risk: the move toward ‘customer risk experience’
There has been a significant shift in thinking within risk functions at global institutions, away from viewing risk as a cost centre and more towards seeing it as an enabler of a frictionless customer journey.
Research into the risk function of the future has identified a strong and accelerated drive to consider risk management as a key enabler of a great customer experience. This evolution has been termed the ‘customer risk experience’.
Download the Chartis report, A new era for risk: the move toward ‘customer risk experience’
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Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@risk.net