Reputation risk hinges on media and customers
Banks operating in multiple countries need to be aware that reputational problems 'always come back to the centre', OpRisk Europe conference hears
A key problem in reputational risk management is the difference in expectations in different countries, the OpRisk Europe conference in London heard on June 10.
Günther Helbok, head of operational and reputational risk for UniCredit Bank Austria, explained that the bank had identified four potentially damaging areas for investment – nuclear power, armaments, mining, and dams and water projects –
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