RBS, Natwest slapped with £2.8m fine over poor complaints handling
UK banks failed to respond promptly or investigate fairly when dealing with complaints says FSA
Royal Bank of Scotland (RBS) and Natwest have been fined £2.8 million for poor handling of customer complaints over a period of two years.
The UK Financial Services Authority (FSA) says the two institutions, which are both part of RBS Group, failed to deal with complaints from account holders promptly or fairly.
The regulator claims the banks were slow in responding to complaints, and would often
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