Tackling the credit insurance challenge

Like many European energy suppliers, npower – one of the largest energy suppliers to the UK business market – found itself facing challenges when many of its business customers suffered credit downgrades. Credit insurance was routinely withdrawn, and at one point, almost 80% of npower’s business customers faced the prospect of being refused credit insurance. This left npower needing to find a solution.

Although the credit situation has improved now, the fear is that it could re-emerge at any