Top 10 op risks: change brings challenges as banks splash the cash

Higher interest margins and a trend toward insourcing drive major tech projects

Office renovation

Change management was the fastest climber in this year’s top 10 operational risks survey, rising two places to fifth. In fact, only the two cyber risk categories (information security and IT disruption) collected more top picks among respondents than change management, showing the strength of anxiety it generates.

By its nature, this risk doesn’t necessarily have the same driver at any two firms, as each institution will face exposures from its own individual change projects. Nonetheless, some

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