Clients versus compliance: banks hung up over WhatsApp fines

Most opt for outright ban, but some seek technological solutions to monitor private messaging

For busy bankers, there’s always a temptation to send one more message from their mobile before a flight takes off, even when the cabin crew are telling them to switch to airplane mode. Now it seems operational risk managers are fighting against the same instincts on the trading floor.

But the US Securities and Exchange Commission (SEC) is a cabin crew with a difference – they can fine you for non-compliance. Together with the Commodity Futures Trading Commission (CFTC), the SEC dished out

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