Top 10 op risks 2021: organisational change

Change the sole constant as industry ponders its post-Covid future

When HSBC, Europe’s largest bank, announced late last month that it planned to reduce office space by 40%, it encapsulated what the long months since the start of the coronavirus crisis have driven home to many banks: plenty of the changes to operating environments wrought by Covid will be permanent. 

In an era when many customers have learned to live without being able to visit their lender’s branches, many are openly contemplating a future in which the idea of a bank looks very different –

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact or view our subscription options here:

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to View our subscription options

If you already have an account, please sign in here.

You need to sign in to use this feature. If you don’t have a account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here