Top 10 op risks 2021: conduct risk

Remote working vastly complicates the job of conduct risk supervisors

For operational risk managers, circling the trading floor, happening upon colleagues in corridors or at the coffee machine and going to meetings have long been vital ways to spot hidden behaviours.

“By working in the office, you can pick up informal signals and signs that may point to issues,” says the head of op risk at a large international bank.

With many professionals confined to their homes since the early part of 2020, that source of intelligence has been lost. So it is not surprising