Top 10 op risks 2021: resilience risk

Industry survives biggest real-world stress test, but challenges remain for firms and regulators

Two years ago, in the course of routine business continuity planning, one of the world’s largest banks drew up a scenario in which a third of its global workforce was locked out of their offices without warning due to a pandemic.

It tore it up, dismissing it as unrealistic.

“Our planning wasn't good enough,” says a senior executive at the bank, reflecting on the real-world stress test of the financial industry’s resilience that was 2020. “I’ll be candid: we

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