Want to catch misbehaviour? Watch the electronic chat

“It’s amazing how many people have arguments on chat” – BNP surveillance executive

Many large banks have a dedicated head of internal chat and communications monitoring

The monitoring of internal electronic messages has become among the most potent tools of first-line risk managers, a BNP Paribas executive has told Risk.net.

“It is amazing how many people have arguments on chat – between sales and trading over who is responsible for a loss, for example, if they have to report it, say, within 24 hours,” said Andrew Brodie, global head of front office conduct surveillance at BNP Paribas, listing some eavesdropped chats at the OpRisk Europe conference in London