Top 10 op risks 2019: mis-selling

Concern over sales practices remains amid economic and political uncertainties

Mis-selling drops a few places on this year’s top 10 op risks – a reflection (or perhaps a shared hope among risk managers) that the era of mega-fines for crisis-era misdeeds among US and European banks might finally be over. They would do well to check their optimism, however: as the recent public inquiry into Australia’s financial sector that has excoriated the reputation of the nation’s banks shows, another mis-selling scandal is never far away.

Firms have shelled out a scarcely credible