Metro Bank aspires to IRB for credit risk

CRO Aileen Gillan discusses UK bank’s approach to culture, conduct and credit risk under Basel II

Aileen Gillan
Aileen Gillan, Metro Bank: "Our goal is to become the Apple of banking"

Metro Bank delivers a slightly different customer experience compared with the average bank branch visited by most UK consumers. That includes quirky offers of free dog biscuits, lollipops, coin counting machines and mascot-accompanied interactive games for children, along with a spacious, open and colourful layout that resembles something closer to a fast food outlet than a bank.

That's no coincidence. Metro Bank's founder is Vernon Hill, a flamboyant US entrepreneur and former fast-food

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