Dump jargon and engage with business, op risk managers told

Operational risk urged to assume bigger role in strategic and HR decisions

Business jargon
Op risk needs to use language the business understands

Operational risk managers should aim to play a role in strategic decision-making rather than isolate themselves behind walls of jargon, delegates at the OpRisk North America conference in New York heard yesterday (March 15).

Aengus Hallinan, head of operational risk for the Americas and the global investment bank at Credit Suisse, warned delegates that "financial institutions are creatures of habit; you need to think about what tools already exist and how to use them" in order to increase the

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