The data deluge

E-mail – the most enthusiastically adopted innovation of the internet – has suddenly become a nightmare for the financial services industry. Merrill Lynch, Credit Suisse First Boston (CSFB) and Norwich Union are just some of the companies that have had a hole blown in their reputations when the damaging contents of e-mails sent within their organisations have been revealed during disputes.

In December, the US Securities and Exchange Commission (SEC), the New York Stock Exchange and the National

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