PPI disputes becoming more complex – Ombudsman

FCA investigating delays and handling of mis-selling cases


Payment protection insurance (PPI) mis-selling cases are increasingly complex and taking longer to resolve, the UK's Financial Ombudsman Service has said in its annual report released on May 19.

The report comes a month after the Financial Conduct Authority (FCA) highlighted the importance of co-operation by fining Clydesdale Bank £20.67 million for providing false information to the Ombudsman between May 2012 and June 2013 regarding its customers' PPI policies – the largest ever penalty of its

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