Social networking asks new questions of compliance

The use of sites such as Twitter, Facebook and LinkedIn as lines of communication for firms is becoming increasingly common. This has produced new challenges for companies, who must now track a new area of public interaction.

“Like every other customer-facing communication channel, regulated businesses need to govern social media interactions pertaining to the company, products or employees,” says George Tziahanas, vice-president of compliance at Autonomy, an enterprise software company that

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