The expectation game

Practitioner profile


Instead of the baying crowds of ice hockey enthusiasts and teenage rock fans which were its usual visitors during August 2001, the 12,500 capacity London Arena played host to an older, but potentially more volatile audience - 1,500 disgruntled Equitable Life policyholders at the company's first annual general meeting after it slashed the value of their investments.

Six years on, the train wreck of failed expectations is being quietly and carefully cleaned up from an office near London's St Paul's

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact or view our subscription options here:

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to View our subscription options

If you already have an account, please sign in here.


Want to know what’s included in our free membership? Click here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have a account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here