The methodology for this year’s awards is almost identical to previous years except for one key point: this year the survey was undertaken and conducted by Mori, the UK’s largest independent market research company.

In most other respects the survey has remained unchanged. In February, Credit began contacting the heads of credit research at 22 banks to discuss which categories should be included and which should be removed.

The aim was to have fewer categories than in previous years – last

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact or view our subscription options here:

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to View our subscription options

You need to sign in to use this feature. If you don’t have a account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here