Profile: Capital One builds a framework from the ground up


Richmond, VA -- "It was time to turn theory into practice," says Michael Haubenstock of his decision to leave PriceWaterhouseCoopers (PWC) and join Capital One in 2002.

At PWC, Haubenstock was a partner leading the practice for operational risk management for financial institutions. At Capital One, he has a much more hands-on and developmental role as director of operational risk management. "This is a story about setting up an operational risk management department from scratch," says

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