Closing Comments on the Future of Conduct Risk

Wei Yang, Bertrand Hassani, Clare Payne, Annie Searle, Kimon de Ridder, Peter Mitic and Elizabeth Sheedy

INTRODUCTION – WEI YANG

As this book has demonstrated, conduct risk is complex and provokes many questions. What indeed is conduct risk? What are its key drivers? What are its consequences? How can we quantify it, if this is even possible? How can we manage it? This chapter gathers the thoughts and opinions of authors with different backgrounds and experiences. In searching for answers to these questions, the following key words appear very frequently: the “business model” of any firm plays an important role; the clear identification of “ownership” in conduct risk is essential to its management; a “good” culture encourages ethical behaviours; and giving more priority to the interest of “customers”, instead of short-term profitability, is fundamental to the reduction of conduct risk.

The future of conduct risk is intrinsically related to the transformation of the industry. For instance, the next few years will see new directives and laws enforced, new tools, models and practices implemented and new products sold. Indeed, we have seen the emergence of a new ecosystem (financial technology (fintech), etc) which is shaking up the sector as we know it. Our contributors touch on