FSA cracks down on fair treatment

-- Tougher enforcement or detailed regulation are the two options open to the Financial Services Authority (FSA) if firms do not treat their customers fairly, said Clive Briault, managing director of retail markets at a British Bankers' Association conference in November. Briault acknowledged the work done by many firms before and since the FSA's Treating Customers Fairly -- progress and next steps paper was published in July. But, he said, "We remain concerned

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