Risk Markets Technology Awards 2021: Vendor for system support and implementation

Elise Gagneux, Murex
Elise Gagneux, Murex

Best vendor for system support and implementation: Murex

Murex’s client services employs 700 staff worldwide, with a further 3,500 Murex specialists in a network of global and regional system integrator partners. To support this expertise and help ensure smooth and swift project delivery, the company has developed a suite of tools for optimising testing, upgrades and configuration and environment management. Its MXplus methodology facilitates upgrade projects, improving cost-efficiency and minimising risks. 

Clients are assigned dedicated support teams tailored to their specific requirements. Murex takes a knowledge-sharing approach across projects that helps clients gain practical understanding of its systems through documentation, and hands-on, online and classroom learning. Support teams are involved early to ensure continuity from implementation to operational support, with clear handover procedure of all project aspects. 

MXpress is a repository of configurations Murex has built up over the years that enables clients to benefit from previous implementations and speed up deployment. It smooths collaboration and co-ordination between all parties involved in a project, including business and IT stakeholders. The latest release of MXpress adopts the continuous integration, continuous delivery approach to software development and deployment to accelerate implementation while continuously validating code.

The agility and resilience of Murex’s approach was tested by the Covid-19 pandemic, with the company able to quickly adapt and ensure that more than 85% of its global go-live projects planned from March to July 2020 went ahead as scheduled despite the exceptional circumstances. 

Judges said:

  • “Murex offers complete management for end-to-end product implementation.”
  • “Murex has well-established and proven best practices of implementation and support, with constant improvement. Its response to the problems triggered by the pandemic has been impressive.”

Elise Gagneux, co-head of client services, Europe, the Middle East and Africa, Murex, says:

“This award recognises that Murex clients benefit from a genuinely different client support model and an effective delivery framework, which we delivered unfailingly and consistently despite the recent difficult period. From the pandemic’s onset, Murex quickly executed processes to ensure business continuity and adapt delivery methods, facilitating full virtual interactions. Thanks to our team’s steadfast mobilisation, our clients’ productions were fully supported. We managed to deliver more than 85% of go-lives planned between March and July on schedule. Over the past 12 months, we have built an entire Ibor transition process for our diverse body of clients, which is a major achievement.”


Read more articles from the Risk Markets Technology Awards 2021 winners’ review

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