Insurer of the Year: Swiss Re

Managing internal complexity gives Swiss Re’s senior management both macro and micro views of operational risk

Dominik Arkuszewski
Dominik Arkuszewski: “People want things that are customised to their own world”

Swiss Re’s recent business streamlining overcame a considerable operational threat, for which it received the OpRisk Insurer of the Year award.

In 2017, Swiss Re found its operational risk definitions and controls were mushrooming, and realised it had a problem. Each business unit had been developing its own customised risk registers and 9,600 controls were in place. The operational risk management (ORM) framework had not developed to provide a single view to the board.

“The administration of

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