Instant messaging creates compliance headache

Technology

In the post-Eliot Spitzer settlement world, compliance officers are nervous. And who would blame them? In the course of the New York attorney general’s investigation into Wall Street’s more controversial practices, e-mail became one of the favoured means of unearthing information from financial firms, or as one industry insider groused, the “preferred litigation crumb trail for activist plaintiff attorneys”.

But e-mail isn’t the only form of electronic communication that compliance officers have

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