Strategic Technology Operations Risks

Patrick McConnell

This chapter will describe strategic technology operations risks (STORs), or the risks that can arise if an IT strategy results in a situation where the desired IT model cannot be operated properly in support of a board’s business strategy. In particular, it will discuss the importance of building a stable technology operating environment, including networks, data centres and technology services, and the risks that arise from external events, such as natural disasters or cyber attacks. Strategic technology operations risks, such as information security, BCP and outsourcing, are also examined.

IT OPERATIONS: EYE OF THE STORM

In considering strategy, positioning and execution are often the focus of attention by directors and senior management, with a key emphasis of strategic change management programmes being to ensure that business users are fully trained and equipped to operate in the new business model. However, frequently forgotten is the essential need to operate business-as-usual (BAU), not only after but also during strategy execution. The IT operations (ITOP) function is often overlooked, as it is assumed that ITOP staff just has to follow a new set of documented