Q&A: TSB's risk chief on op risk, incentives and transparency
Neeta Atkar says making all employees aware of risk management from day one and speaking in plain English, as well as carefully designed compensation policies, help the bank manage operational risk
The chief risk officer of TSB, the UK challenger bank spun off from Lloyds Banking Group in 2013, has some no-nonsense ideas to encourage employees to adopt the correct behaviour and ensure they manage operational risks effectively.
In an interview with Risk.net at the bank's gleaming London headquarters, Neeta Atkar says discussing specific potential problems such as IT service disruption, rather
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