Q&A: TSB's risk chief on op risk, incentives and transparency
Neeta Atkar highlights clear communication and focus on customer service over sales
The chief risk officer of TSB, the UK challenger bank spun off from Lloyds Banking Group in 2013, has some no-nonsense ideas to encourage employees to adopt the correct behaviour and ensure they manage operational risks effectively.
In an interview with Risk.net at the bank's gleaming London headquarters, Neeta Atkar says discussing specific potential problems such as IT service disruption, rather than the broad and not always understood concept of operational risk, helps all employees to play
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