Top Barclays executive sets out ways to assess risk culture

Senior auditor calls for mix of metrics and judgement


As UK regulators zoom in on the effectiveness of culture change programmes at banks, firms should assess their risk controls and employees' conduct via a mix of metrics, such as customer surveys, and judgement, the global head of risk management audit at Barclays has said.

The Financial Conduct Authority said in its 2015/16 business plan published in March that in the next 12 months it would conduct a thematic review on whether such programmes were "driving the right behaviour", focusing on

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